Terms and Conditions

  1. Definitions
    1. Capitalised words in this Contract have a specific meaning as outlined in the section below or in the sentence where that term is defined.
    2. "Order” means your purchase of Product(s) from a Seller that you make via the Website.
    3. "Products” means the Seller’s goods, which are sold on the Getvov Website.
    4. "Seller” means the independent brand for whom we:
      1. accept and process Orders from the Website for their Products; and
      2. market, promote and publish Products through the Getvov Website
    5. "Account” means your Getvov account that was created when you registered with Getvov.com.
    6. "Contract” means the contract for the sale and purchase of the Products between you and the relevant Seller, which incorporates these Terms.
    7. "Returns Policy” the policy explaining how you can return a Product you have Ordered.
    8. "Terms” means the terms and conditions set out on this page, together with the Getvov.com policies referenced herein (e.g., Returns Policy).
    9. "Website” means www.getvov.com (including its subdomains) and any other associated applications or website owned and/or operated by Getvov Ltd from time to time.
    10. "Listings” means a summary of Products on the Website containing an image of the Product, a description and current price of the Product.
  2. Getvov
    1. Company details. Getvov Limited (company number 12448018) (we and us), is a company registered in England and Wales. Our registered office is 20-22, Wenlock Road, London, England, N1 7GU. Our VAT number is GB343164518. We trade online as www.getvov.com.
    2. Contacting us. To contact us email our customer services team on help@getvov.com
    3. Contacting you. If we need to contact you, we will use the email address you provided when you registered your customer Account.
  3. Communications
    1. When we refer to "in writing" in these Terms, this includes email.
    2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing. 
    3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  4. Customer Accounts
    1. Certain information is required in order to set up a customer account.
    2. If you create an Account, all the registration information you provide should be truthful and accurate. If any of the information you provide during the registration process becomes inaccurate, you should update it immediately.
    3. You can request for us to delete Your Account at any time, for any reason, by contacting our Customer Service on help@getvov.com.
    4. We should be notified immediately if you suspect or become aware of any unauthorised use of your Account or any other breach of its security.
  5. Product Images
    1. The product images on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display will correctly display the colour of the Products. As a result the colour of your Products may vary slightly from the images displayed on the Website.
  6. Ordering
      1. Ordering. Please follow the instructions on the website to place an order. Each order is an agreement by you to buy the Products specified and subject to these Terms.
      2. Order Confirmation. You will receive an confirmation email after you place an Order, acknowledging that we have received it. When you receive this email the Contract is formed. The confirmation email will be sent to the email address you provided when you set up your Account.
      3. Out of stock Products. If we are unable to supply you with the Products for any reason, we will email you to let you know and we will not process your Order. If you have already paid for the Products, we will refund you the full amount including any delivery costs.
      4. Order errors. Please check your Order carefully before confirming it. It is your responsibility for ensuring that your Order details are accurate and complete.
      5. When the Product becomes your responsibility. A Product will be your responsibility from the time it is delivered to the delivery address you gave when you placed your order.
      6. Product delivery. If you or another member of your household are not available when the Product is delivered, and the Product cannot be posted through your letterbox, the delivery company may leave you a calling card, letting you know how to rearrange delivery or collect the Product.
      7. Repeated failed deliveries. If, after a failed delivery, you do not re-arrange delivery or collect the Product, our Seller may contact you for further instructions and may charge you for any storage or further delivery costs. If, after reasonable efforts, our Seller is unable to contact you or re-arrange delivery or collection we may end the Contract.
      8. Required information. We may need certain information from you in order to supply a Product. Products requiring additional information will have this detailed the description of the Products on our Website. We will contact you via email to ask you for this information. We will not be responsible for supplying the Products late if this due to you not providing us the required information within a reasonable time frame.If you do not give us this information within a reasonable time frame, we may end the Contract or make an additional charge to compensate us for any extra work that is required as a result. 
  7. Payment methods 
    1. You can only pay for Products using a Visa, Mastercard, Maestro, AmEx debit or credit card, Apple Pay, Paypal or Klarna. 
    2. If you pay using Klarna we might during the checkout process pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
    3. Payment and delivery for any Products must be made in advance. 
  8. Delivery 
    1. Your shopping basket on the Website displays the Product you have chosen, the Seller who will provide them and details of postage and packing. The delivery costs for each Seller will vary according to the delivery methods they offer. Any delivery times are an estimate in working days.
    2. The Products you Order will be fulfilled by Getvov or the relevant Seller using a third party courier service. Please note that any estimated delivery dates displayed during check out, or in any confirmation email, are simply estimates – they do not guarantee that the Products will arrive by that date. Furthermore, where parcels are held by customs, there may be additional delays to delivery. Unfortunately, these delays are beyond our control and we cannot accept responsibility for them. 
    3. Occasionally delivery to you may be affected by an Event Outside Our Control. See clause (Events Outside our Control) for our responsibilities when this happens.
    4. Delivery is complete once the Products have been delivered to the delivery address set out in your order. The Products will be your responsibility from that point onwards.
  9. Order cancellations
    1. As you are purchasing the Products online you have a legal right to change your mind within fourteen (14) days of the Products being delivered and receive a refund (including costs of delivery, but excluding the costs of return). However, this does not apply in the case of:
      1. Any Products which come with hygiene seals, where the seals have been removed (this includes items like underwear or makeup).
      2. Any Products which become mixed with other items after their delivery.
    2. To cancel the Contract, you must contact us via your Account and we will be happy to help you process your cancellation. 
    3. If you return the Products because they are faulty or mis-described, we will refund you the price of the Products via the original method you used to pay.
    4. We will discharge the relevant Seller’s obligations to you in this regard acting as their agent.
  10. Refunds and Returns
    1. Our Policy detailing this is listed separately in our Returns Policy. It explains how and when you can return any Products you have Ordered.
  11. Making changes to an ordered Product.
    1. If you wish to make a change to the Product you have ordered please contact us as soon as possible via help@getvov.com. We will let you know if the change is possible, but this will depend on the Seller. We will also let you know about any changes to the price, the timing of supply or anything else which will be impacted as a result of the requested changes and ask you to confirm whether you wish to go ahead.
  12. Pricing
    1. The prices of the Products will be quoted on our Website when you place your Order. We take all reasonable care to ensure that the Products are correctly priced.
    2. Prices for our Products may change from time to time, but changes will not affect any Order you have already placed.
    3. The price of Products are fixed once you checkout and complete payment on the Website. Placing an item in your basket does not secure it at that price. When you check out the Product will be charged at the price detailed on the Website at the time of checkout. 
    4. The price of Products includes VAT (where applicable) at the current rate. However, if the rate of VAT changes between the date of your Order and the delivery, we will adjust the VAT, unless you have already paid for the Products in full.
    5. The prices for each Product on the website does not include the delivery charge. The delivery charges are detailed during the check-out process, before you confirm your Order.
    6. We sell a large number of Products through our Website. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:
      1. Where the Products' correct price is less than the price stated on our Website, we will charge you the lower amount when dispatching the Products.
      2. If the Products' correct price is higher than the price stated on our Website, we will contact you in writing as soon as possible. You will have the option of continuing with your Order and being charged the correct price or cancelling. We will not process your Order until we have your instructions. If we are unable to contact you for any reason we will treat the Order as cancelled and notify you in writing. However, if we mistakenly accept and process your Order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.
  13. Manufacturer's guarantee
    1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee for those specific Products.
  14.  Seller changes to Products
    1. Our Sellers may make minor changes the Products:
      1. to reflect changes in laws or regulatory requirements; and
      2. to implement minor technical adjustments and improvements.
    2. More significant changes to the Products or these terms, we will notify you via email and you may either continue with your order or contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.
  15. Products that are unavailable.
    1. In case of any unavailable Products before or after Order, we will not be liable for any loss you suffer nor liable to you for any damages as a result of the unavailability of such Product(s), to the fullest extent permitted by law.
  16. Exclusions
    1. The terms implied by sections 13 to 15 of the Sale of Products Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
    2. These Terms also apply to any repaired or replacement Products supplied by us to you.
  17. Liability
    1. We do not deny our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, Sellers, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: match information we provided or any sample or model seen by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
    2. If we fail to act in accordance with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or failing to act with reasonable care and skill. We are not responsible for any loss or damage that is not a foreseeable result of our breaching these Terms or failing to act with reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time this Contract is entered into, both we and you knew it might happen.
    3. We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for loss or corruption of software, data, information, business, profits, sales, revenue, anticipated savings or any indirect or consequential loss.
    4. Our Website is provided “as is”. We disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement permissible under applicable law.
    5. Except when clearly stated in these Terms, we do not give any representations or warranties for the Products. Any condition or warranty which is implied in these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for the intended purposes which you purchase them for.
  18. Events outside our control
    1. We will not be responsible for any delay or failure to perform our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    2. If an Event Outside Our Control that affects the performance of our obligations under the Contract take place:
      1. we will contact you as soon as possible to inform you; and
      2. our obligations under the Contract will be suspended and our timeframe for completing our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    3. You may cancel the Contract affected by an Event Outside Our Control after 30 days of the event continuing. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  19. Personal information
    1. We will use the personal information you provide to us in accordance with our Privacy Policy.
  20.  Intellectual Property Rights
    1. The Website, and its contents, are protected by intellectual property rights (including in particular all copyrights, patent rights, trademarks, designs, models, databases, domain names and any other existing or future national and/or international intellectual property rights) and are our exclusive property. The use of the Website does not in any way confer on you any ownership or intellectual property rights in the Website. We do not assign or grant any rights to the Website to you, with the exception of a limited, free and non-exclusive personal right to access and use the Website. You must not represent, reproduce and/or exploit the Website in any form and by any means whatsoever, without our prior written consent. You undertake not to use the Website, other than within the limits authorised by these Terms.
    2. You further agree not to perform one or more of the following acts, or allow or authorise a third party to perform one or more of the following acts: (I) copy, modify, assemble, alter, sell, rent, lease, loan, distribute, distribute or transfer the Website, (II) disassemble, decompile or reverse engineer the source code of the components of the Website, (III) extract and/or reuse, in any manner whatsoever and on any medium whatsoever, the content of the Website, without our prior written consent.
  21. Termination
      1. Without limiting any of our other rights, we may suspend the supply or delivery of the Products to you, or terminate the Contract immediately by giving written notice to you if:
        1. you commit a breach of the Contract and (if the breach can be remedied) fail to remedy that breach within seven days of you being asked in writing to do so;
        2. you fail to pay the amount due under the Contract on the due date for payment;
      2. We may change or discontinue the Website at any time without notice.
      3. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
      4. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
  22. Hacking, viruses, and harmful technology
      1. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. You must not misuse our Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. 
      2. If you breach these terms, you will have committed a criminal offence under the Computer Misuse Act 1990. We will report any breaches to the relevant law enforcement agencies and co-operate with any investigations, including disclosing your identity. In the event of such a breach, your right to use our Website will cease immediately.
  23. General
      1. Transfer of rights.
        1. We may transfer our rights and obligations under the Contract to another entity but will always notify you by posting on our Website.
        2. You may only assign or transfer your rights and obligations under the Contract if we agree in writing.
      2. Relinquishing Responsibility. If we no longer require you perform your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive any rights, we will only do so in writing, and that does not mean that we will automatically waive any right related to any later default by you.
      3. If a court finds part of this contract illegal, the rest will continue in force. Each paragraph in this document operates separately. If any court decides that any of these terms are unlawful, the remaining paragraphs will remain in full force and effect.
      4. Change of Terms. From to time to time, we may make changes to these Terms. If we do so, we will:
        1. post the changes in an updated version of these Terms on the Website; and
        2. the Terms (as incorporated into the Contract) that apply to your purchase of any Products will be those that are in force at the time you place your Order. Unless we notify you ahead of time that changes will apply that will affect your Order and you have confirmed that you wish to proceed with your Order. 
      5. Legal Proceedings. These Terms are governed by English law and you can bring legal proceedings regarding Products in the English courts. If you live in Scotland you can bring legal proceedings regarding Products in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings regarding Products in either the Northern Irish or English courts.
      6. Dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and tries to resolve it without either party having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. If after dispute resolution, you are not happy with the outcome, you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
  24. Jurisdiction and Governing Law
    1. These conditions are governed by and in accordance with the laws of England and Wales. You agree, as we do, to the non-exclusive jurisdiction of the English courts.
    2. By using the Website you agree to be bound by these Terms. If you do not agree to these Terms then please do not use the Website. We may update these Terms from time to time and will notify you of changes by amending them on Website. You should review the Terms periodically for changes.